No monthly fee
A quiet month costs you nothing. You pay when you sell.
No set-up fee
We build your experiences, dates and prices with you, and it is included.
No long contract
Stay because it works, and leave whenever you like. Your bookings are yours, and can be read out through the API at any time.
Everything included
The booking flow, staff admin, gate check-in, confirmation emails, API and webhooks. No add-ons, now or later: what we build next, including scanning with no signal, is included too.
What would it cost you?
Move the sliders to your own numbers.
- You take
- £18,000
- TicketHero, at 1.5%
- £270
- VAT on our fee, at 20%Claimed back if you are VAT registered
- £54
- On each booking, before VAT
- £0.68
Stripe’s own card fee is separate and is charged to you by Stripe.
Questions about the price
If yours is not here, ask us.
- What exactly is the 1.5% charged on?
- The value of each booking paid for through TicketHero: tickets, extras and any booking fee you add. Free tickets cost nothing, and neither do bookings paid for somewhere else: a sale at the gate for cash or on your own card machine, or one you record through the API.
- Is VAT added to the 1.5%?
- Yes. Our fee is 1.5% plus VAT at 20%, which comes to 1.8% of each booking. If you are VAT registered you claim that VAT back, so the cost to you is 1.5%. Our fee and its VAT are taken from each card payment, and a monthly VAT statement of our fees is being built.
- How do I compare this with what I pay now?
- Ask your present provider for the whole cost of £100 of online sales: their fee, any monthly or per-ticket charges, and card processing, with VAT. Ours is the figure on this page plus Stripe's own card fee, paid by you to Stripe. Compare the two totals over a full year of your own takings, not the headline rates.
- Is the API free? Is anything an add-on?
- Yes, the API and webhooks are included in the fee, with no extra charge, no add-on plan and no limit on how many calls a venue's own systems make within fair use. Gate check-in is included too, and so will scanning with no signal be when it is built. We do not sell add-ons.
- Can I pass the fee on to my customers?
- Yes. You can set a booking fee on each experience, shown in the total from the first step, or absorb the cost yourself. That is your choice.
- What about card processing?
- Card payments go straight into your own Stripe account, and Stripe charges you its own card fee directly, at its published rate. We never hold your money and we add nothing to Stripe's fee.
- Do I pay anything before I am taking bookings?
- No. Card payments are still being built, and until you are taking real bookings there is nothing to pay.
- What if a booking is refunded?
- If you refund a booking in full, we refund our fee on it.
- Is there a cheaper rate for large venues?
- Talk to us. For venues with high volumes we will agree a rate that reflects it.
- Do you charge for building my website or running my advertising?
- That is a separate service from the booking system, and we quote for it separately. You do not need it to use TicketHero.
Where we are today
Card payments are not switched on yet, so nobody is being charged. You can try the whole product, and we can show you a private preview with your own experiences, before there is anything to pay.