Website
A step-by-step guide to getting started
- A new page sets out every step from a first conversation to a first live booking, who does each one, and which are ready today.
- It lists what we will ask you for, so you can gather it before we talk.
Change log
What is new in TicketHero.
TicketHero is new, so this list starts with the first version. Each entry says what you can now do as a venue. Where something is still a stand-in, we say so.
Last updated
13 changes, newest first
Admin
Cancelled bookings in the admin
- The Bookings page now has a Cancelled list showing when each booking was cancelled, why, and what was refunded.
API
Create, change, cancel and refund bookings through the API
- Your own systems can now make a booking, move it to another date or start time, change the tickets, cancel it and record a refund.
- Set how many places are on sale for a date or a single start time, and your booking page updates straight away.
- Keys are now read only or read and write, so a reporting tool cannot change anything.
- Refunds are a record for now. No money moves through TicketHero until card payments are live.
Website
A public roadmap and this change log
- The roadmap shows everything that works today, what we are building and what is planned, and you can filter it by the part of your venue it helps.
- This change log records each release in plain English, newest first.
- The example venue is now a full farm park website with photographs, so you can judge the booking flow in a realistic setting.
Website
A contact form in place of an email link
- Talk to us and Contact now open a short form, so you can tell us about your venue without leaving the site.
- Your enquiry reaches us by email and we reply the same way.
Website
An example venue you can book a visit to
- The public demo now sits on a full page for a fictional farm, so you can see the booking flow as your visitors would meet it on a venue website.
- The venue is made up and no payment is taken, so you can try a booking from start to finish.
Website
Private previews for venues
- We can show you a mock-up of your own website with the booking flow built in, using your experiences, dates and prices.
- The preview walks through a booking, the staff admin and the gate, and lists what would change for your visitors and your team.
- It opens only with an access code, so nothing about your venue appears on a public page.
Website
A public website and venue sign in
- The website explains the product, includes a live demo and says plainly what works today and what is still being built.
- Your staff sign in from a link on every page.
- TicketHero has its own name, logo and colours, and the ticket mark is the site icon in your browser tab.
API
A venue API and booking notifications
- Read your own experiences, availability and bookings from your other systems.
- Create an API key in the admin. It is shown once and reaches your venue's data only.
- Have your systems told the moment a booking is confirmed or checked in at the gate. Each message is signed, so you can check it came from us.
- The API documentation is public, so your developer can read it before you commit to anything.
Booking
Add booking to any page with two lines
- Paste two lines into any page of your website and the booking flow appears there, on your own address.
- The flow sizes itself to fit its content, so there is no second scrollbar and no empty gap beneath it.
- Each booking records where the visitor came from, such as a campaign or another website.
Admin
Staff admin and gate check-in
- See today's numbers as soon as you sign in.
- View every start time by date, and release more places on a date when you are ready to sell them.
- Search your bookings.
- Check visitors in at the gate by scanning the code on their ticket or typing the booking reference.
Booking
A booking page for every customer
- After booking, your customer gets a private link to their ticket and its code.
- They fill in a short form for each child before the day, so your team has the details ahead of the visit.
Booking
Booking on your own website
- Visitors choose an experience, a date, a start time, their tickets and any extras, then give their details, without being sent to another site.
- The full price, with every mandatory fee, is shown from the first step.
- A place is held for ten minutes while the visitor completes their booking, so a start time cannot be sold twice.
- Payment is a stand-in for now. No card is taken, and every booking screen says so.
What comes next
The roadmap shows what we are building now and what follows. If something your venue needs is missing, talk to us.