What it does for an attraction
Each of these runs in the product today unless it is marked otherwise. Our public roadmap lists the rest.
Timed entry, date first
Each start time has its own number of places. Visitors see which days and times are free before they choose tickets, and a time shows as full the moment its last place is taken.
The whole booking on your own page
Two lines of code on any page of your site. The booking flow sizes itself to fit and takes your brand colours, and nobody leaves your website to pay.
Nothing sold twice
A place is held for ten minutes while someone pays, then goes back on sale by itself if they leave. One visitor can hold a few places at a time, not a whole date.
Where each booking came from
The campaign, the referring site and the landing page are saved on the booking itself. Because the booking happens on your own site, nothing is lost in a hand-off to another one.
A login for each member of your team
Gate staff see only the gate. Managers see bookings and sales. Owners manage the team, settings and API keys, and can see who did what on an activity page.
An API and booking messages, included
Read availability and bookings from your own systems, create and change bookings with a read and write key, and receive a signed message when a booking is confirmed, changed or checked in.
What timed entry looks like in practice
The same few rules run in the booking flow, in the admin and through the API.
Availability, never scarcity
The booking flow says whether a start time is free. It never shows a count of the places left, and it never tells a visitor to hurry.
One price from the first step
Any booking fee you set is in the total from the start, in line with UK pricing rules. The price a visitor sees first is the price they pay.
A link that opens one date and time
A link in an email or an advert opens the booking flow on the experience, date and start time you choose. If that time has sold out, the flow says so and shows the other times that day.
Refunds from the admin
Your team refunds a booking in full or in part from the Bookings page and cancels it in the same step. The freed place goes back on sale.
What it does not do yet
A busy attraction may need these on day one. None of them is in the product today, and each carries its status from our public roadmap.
See the full roadmap, or how TicketHero compares with other kinds of ticketing system.
Card readers and kiosks
Under considerationTake a card at the gate inside TicketHero, on a reader or a self-service kiosk, instead of on a separate machine.
Memberships and season passes
Under considerationRegular visitors book their place with a pass and no payment step.
Gift vouchers
Under considerationVouchers sold on your website and redeemed in the same booking flow.
Tickets in Apple Wallet and Google Wallet
PlannedVisitors add their ticket to their phone's wallet from the confirmation page and email.
Refunds and date changes by the customer
PlannedCustomers move their own date or ask for a refund from their booking link, within rules you set.
Sales and source reporting
PlannedSales by date, by experience and by campaign in one place, without a spreadsheet.
What it costs
1.5% of what you take, plus VAT. Nothing else.
No monthly fee, no set-up fee and no long contract. Card payments go to your own Stripe account, and Stripe charges you its own card fee directly. A sale at the gate paid in cash or on your own card machine carries no fee to us.
Questions we are asked
If yours is not here, ask us.
- What is timed entry ticketing?
- Visitors book a date and a start time, and each start time has a fixed number of places. It spreads arrivals through the day and tells you who is coming before they arrive. In TicketHero every experience is sold this way.
- Does the booking happen on our website or on yours?
- On yours. The booking flow is placed inside your own page with two lines of code, so visitors choose, pay and get their ticket without leaving your site.
- Do visitors see how many places are left?
- No. A start time shows as free or full. We show availability and never a count of places left, because pressure to hurry is not how we think a venue should sell.
- Who receives the ticket money?
- You do. Card payments are designed to go straight to your own Stripe account, with you as the merchant. Today they run in our demo with a test card and are not switched on for any venue yet.
- Is there an API?
- Yes, and it is included. You create the keys yourself in the admin, as read only or read and write, and each key reaches one venue's data. The documentation is public.
- When is a larger attraction platform the better choice?
- When you need tills, kiosks, memberships or round-the-clock support now. We do not have those today, and our comparison page says so row by row.
Where we are today
TicketHero is new and is taking on its first venues. Card payments run in our demo with a test card and are not switched on for any venue yet. You can try the whole product, and we can show you a private preview with your own experiences, before there is anything to pay.