Booking through TicketHero

Your booking is with the venue named on the booking page and in your confirmation email. The venue sells you the ticket, and its own terms, prices and policies apply to it.

TicketHero is the booking software the venue uses. It is run by West Media Limited, trading as Boostkit, a company registered in England and Wales with company number 15405002. We are not a party to your booking and we do not sell you anything.

• The total you see includes any booking fee the venue charges, from the first step. There are no extra charges added at the end.
• You pay the venue by card, Apple Pay or Google Pay. The payment is taken by Stripe into the venue’s own Stripe account. Your card details go to Stripe and never reach TicketHero.
• The venue pays TicketHero a fee for each booking. It comes out of the venue’s takings and is not added to your total.

• While you book, your place is held for a short time so no one else can take it. If the time runs out before you pay, the place is released and you can choose again.
• Your booking is confirmed only once the payment has gone through. You then get a booking reference and, if the venue sends them, a confirmation email.
• If your payment arrives after the place has been released and the place has since been taken, the payment is refunded to your card automatically.

Whether you can change a booking, cancel it or get your money back is set by the venue, because it is the one you are booking with. Ask the venue before you pay if you are unsure; its contact details are on its website and in your confirmation.

Refunds are made by the venue to the card you paid with. Your bank may take several days to show one.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual 14-day right to cancel does not apply to tickets for leisure activities on a specific date or in a specific period. If the venue cancels, or something is not as it was described, you keep your legal rights whatever the venue’s policy says. Nothing here takes those rights away.

The venue decides what is done with the details you give when you book, and TicketHero handles them on the venue’s behalf. Our privacy notice explains what is kept and for how long. You are only sent news and offers if you tick the box that asks, and you can stop them at any time.

Please start with the venue: it can change, cancel or refund your booking. If the booking page itself is not working, or you cannot reach the venue, email matt@boostkit.io with your booking reference and we will help.

These terms are governed by the law of England and Wales, and the courts there can decide any dispute, although if you live elsewhere in the United Kingdom you may also bring a claim in your own courts.